At Jamia Saeedia Dar Ul Quran, our primary goal is to provide quality Quranic education and an enriching learning experience to our students. We understand that situations may arise where you may need to request a refund or consider returns for the services you have purchased. This “Refund and Returns Policy” is designed to provide clarity on the processes and conditions related to refunds and returns for our courses.
Refund Policy
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Course Fees: All course fees are non-refundable once you have gained access to the course materials and lessons. This is because the content is made available to you immediately upon enrollment.
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Cancellations: If you wish to cancel your enrollment before accessing any course materials or classes, you may be eligible for a refund. However, a small administrative fee may apply to cover the costs associated with processing the cancellation.
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Dissatisfaction: If you are dissatisfied with our course and wish to request a refund, you must do so within a specific timeframe, which will be outlined in the course-specific terms and conditions. Refund requests will be assessed on a case-by-case basis.
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Technical Issues: In the event of technical difficulties or problems with our platform that prevent you from accessing or completing your course, we will work diligently to resolve the issue. If, despite our efforts, the problem cannot be resolved, you may be eligible for a refund.
Returns Policy
- Physical Materials: If your course includes physical materials or resources, you may be required to return them in an undamaged condition for a refund. The cost of returning physical materials will be the responsibility of the student.
General Guidelines
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Refund Process: To request a refund, please contact our customer support team. We will guide you through the process and may request additional information to assess your request accurately.
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Processing Time: Refunds, if approved, will be processed within a reasonable timeframe, and the method of refund will be determined based on the original payment method.
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Third-Party Platforms: If you have enrolled in our courses through third-party platforms or resellers, please refer to their refund and returns policies, as they may differ from our policies.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact us. We are committed to ensuring your satisfaction and resolving any issues in a fair and transparent manner.
Policy Updates
We reserve the right to make changes or updates to our Refund and Returns Policy as necessary. Please check this page periodically for any changes. Your use of our services after changes signify your acceptance of the updated terms.
Your understanding and cooperation in adhering to these policies are greatly appreciated. We are here to provide you with the best possible Quranic education experience at Jamia Saeedia Dar Ul Quran.
